Resolution
Within ListManager, go to Mailings: Mailing Status: Mail Queues: Outgoing: View Message: Recipients, total recipients indicates zero.
Possible causes:
- An identical mailing has already been sent to the same member. By default “Allow duplicate postings” is disabled.
- The mailing uses a segment that returns zero member matches.
Resolutions:
-
To allow duplicate posting, navigate to Utilities: List Settings: Discussion Group Features: Message Rejection Rules: Same Message Rules
- Select the “Yes” radio button under “allow duplicate postings”.
- Select “cross-posted copies should be sent to recipients as listed” under “Cross-postings and duplicates”.
- Click the “Save” button to retain changes.
- To modify and test a segment, navigate to Segments: Edit Segment
