Resolution

 

• This solution describes the course of action when mailings are blocked by a major domains (comcast.net, yahoo.com, hotmail.com, gmail.com, etc.) for a Lyris or Sparklist hosted server.

Typical symptoms

• All recipients of the problem domain appear as permanent failures. If a high percentage of recipients are listed under "Permanent failures:", the rejection messages should be reviewed.

1. Navigate to "Mailings : Mailing Status : Mail Queues : Outgoing"
2. Choose the problematic mailing from the list by clicking the mailing ID link
3. Choose the recipients tab

By clicking the "View All Rejection Messages" button you can see the specific errors.

Example of a Spam Block

Resolution

• If you suspect that you have been blocked by a major domain, contact Lyris support.
• Provide the server url, login access, along with the list name and mailingID which is experiencing this issue.
• The support team will open an internal support ticket for the Lyris Deliverability team to investigate. Lyris Deliverability is a fee based service.

Self Service

If you wish to clear the deliverability issues yourself, there is a two step process.

1. The first step is to contact each blocking domain and request removal from their block list.
2. Some providers will give you a URL in the bounce message that will tell you where to go to request removal from the block list.
3. For other providers, you will need to search the web (Google works well for this) to find the Remove from Block List (RBL) page for the provider.
4. Once you have confirmation from the provider that your IP address has been removed from their block list, you can remove the domains from ListManager's MailStream Block List.

Note: The mailstream block functionality is useful for holding off sending to domains that are known to be blocking. Once that block is removed for the domain, sending can be resumed by releasing the mailstream block.

Releasing a Mailstream Block:

1. Navigate to "Reports : Deliverability Dashboard"
2. In the "Top Domain Status" section of the report, click the "view blocks" link.
3. To release an individual block click the "Release" link for the block.
4. To release all blocks for the mailstream click the "Release All" button.

Lyris Technical Support

• Office Hours: 9AM - 5PM Eastern Time